Terms of service.
1. Introduction Welcome to PooTroop! By using our pet waste removal services, you agree to the following Terms of Service (“Terms”). Please read them carefully as they outline your rights and responsibilities when using our services.
2. Services Provided PooTroop provides pet waste removal services for residential and commercial properties. Services may include scheduled visits, one-time cleanups, and other related offerings as described on our website or agreed upon during service setup.
3. Client Responsibilities Clients are responsible for:
Providing safe and accessible entry to the property.
Securing pets during service visits to ensure the safety of our team.
Informing us of any hazards (e.g., aggressive animals, unsafe yard conditions).
Failure to meet these responsibilities may result in rescheduling or additional fees.
4. Service Scheduling and Cancellations
Scheduled services will occur on agreed-upon dates. Clients must notify PooTroop at least 24 hours in advance to cancel or reschedule without penalty.
Missed visits due to lack of access or client cancellations within 24 hours may be subject to a fee.
5. Payment Terms
Payment is required immediately after for one-time services and as per the billing cycle for recurring services.
Accepted payment methods include credit/debit cards, online payment platforms, and other methods specified during setup.
Late payments may incur additional charges.
6. Refunds and Satisfaction Guarantee PooTroop is committed to customer satisfaction. If you are unhappy with a service, contact us within 24 hours, and we will make it right. Refunds are evaluated on a case-by-case basis.
7. Liability PooTroop will exercise reasonable care during service. However, we are not liable for:
Damage caused by pre-existing yard conditions or hazards.
Injuries to pets or property due to client’s failure to disclose hazards.
Any damages beyond the scope of our services.
8. Termination of Services PooTroop reserves the right to terminate services at our discretion, including for non-payment, unsafe working conditions, or other violations of these Terms. Clients may also terminate services with written notice.
9. Privacy Policy PooTroop respects your privacy. Personal information collected will only be used to provide and improve services. We do not sell or share your information with third parties without consent. You can view the detailed Privacy Policy here.
10. Changes to Terms We may update these Terms from time to time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.
11. Governing Law These Terms are governed by the laws of Louisiana. Any disputes will be resolved in the appropriate courts of this jurisdiction.
Contact Us If you have questions about these Terms, please contact us at info@pootroop.com or 225-369-5960.